Hi, I'm Cindy Phan

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Experienced in managing and optimizing IT infrastructure with a focus on Azure cloud solutions. Specializing in system administration, I bring expertise in maintaining and securing systems to ensure seamless operations.


Experience

System Administrator

Think Together, Santa Ana

October 2023 to Present

Responsibilities
  • Installed and configured networked computer system, including hardware, system software, and applications
  • Served as an escalation point as Tier 3 Sys Admin for Tier 1 & Tier ll Help Desk technicians

Managed IT Services Engineer

Sharp Business Systems, Atlanta, GA

Jan 2023 to October 2023

Responsibilities
  • Scoped system infrastructure needs to be based upon the customer's technology landscape, strategic vision, objectives, and needs.
  • Worked with sales professionals and MNS Specialists to draft complex project Statement of Work.
  • Led on-site installation and configuration at client’s location: Switches, Firewall, AP, Desktops.
  • Documented solutions by developing user/admin manuals, flowcharts, layouts, diagrams, and charts.
  • Tested and troubleshooted complex workstation and IT infrastructure installations.
  • Provided ongoing Tier 4 technical support and maintenance for customer solutions, improving client satisfaction, retention, and account expansion.
  • Provided ongoing Tier 4 technical support and maintenance for customer solutions, improving client satisfaction, retention, and account expansion.

System Administrator

Gem Shopping Network, Duluth, GA

March 2021 to January 2023

Responsibilities
  • Installed, configured, maintained, and troubleshooted new internal servers and network devices to upgrade and enhance the network infrastructure and security: Cisco Meraki Switches, AP, VPN
  • Migrated and deployed new hybrid O365 Tenant and domain server: Windows Server 2019, Exchange, Azure AD, Teams, and SharePoint.
  • Maintained and uphold processes for reporting, statistically monitoring, and logging network performance while resolving complex network connectivity issues.
  • Configured and maintained the virtual server and machine farm infrastructure to facilitate remote work environments: Citrix VDI and Hyper V.
  • Led initiative for the Azure MFA/SSO setup and email migration to enhance the existing security infrastructure for the organization.
  • Consolidated dozens of printer brands to a single printer brand. Streamlined printer troubleshooting issues and developed vendor relationships to reduce printer purchase costs of roughly $4k due to bulk supply orders.
  • Tracked IT asset inventory and cost/purchase management. Conducted monthly budget review with the Head of Technology.
  • Coordinated update releases and system changes, contributed to the implementation of break/fix solutions. Updated document configuration information related to changes as needed.
  • Provided Tier 1-3 support to Windows PC, MAC OS, desktop, laptop, and tablet end- users by troubleshooting the issue and creating technical documentation/manuals.
  • Created PowerShell scripts to automate reports and deployed commands for daily support tasks
  • Established team and contractor schedules to ensure 24/7 coverage to support broadcast environments especially for the revenue-generating Sales Call Center team.

Computer Network Technician

Mobile County Public School System, Mobile, AL

January 2020 to February 2021

Responsibilities
  • Installed network hardware components and cables (CAT5 wiring, fiber optic cabling, etc).
  • Monitored network performance. Ensured network operates securely 24/7. Updated network infrastructure as needed.
  • Trained new contractors on how to navigate the system and related IT services processes.
  • Created and maintained technical documents to align with team processes.
  • Supported Network Manager and IT Project Manager with ad hoc projects.

Education